Return & Exchange Policy

1. Scope of Application

This policy applies to purchases made directly by B2B customers and through ODM/OEM collaborations. It does not cover purchases through third-party distributors or resellers unless agreed in writing.

2. Eligible Reasons for Return or Exchange

2.1 Product Defects

Products with manufacturing defects, non-compliance with agreed specifications such as materials, dimensions, or certifications, or quality issues confirmed by our Quality Control team.

2.2 Shipping Errors

Products that differ from the confirmed purchase order in quantity, model, or configuration.

2.3 Damaged in Transit

Visible damage to products or packaging caused during transportation, provided photos or video are submitted within three working days of receipt.

2.4 Non-Eligible Situations

• Products modified or customized according to customer-specific requirements, unless defective or non-compliant with the approved specification.
• Normal wear and tear, misuse, improper installation, or improper storage.
• Returns without required documentation, including an RMA number and purchase-order reference.
• Requests made after the inspection period specified in the applicable sales contract.

3. Return and Exchange Procedures

3.1 Request Submission

Submit a written request to Gupingwaye@outlook.com within 15 calendar days after discovering the issue. Include:

• Purchase order number and shipment details.
• A clear description with photos or videos for defects or damage.
• Your requested resolution: return, exchange, or credit note.

3.2 Review and Approval

We will review the request within five working days and issue a Return Merchandise Authorization (RMA) number if approved. If a request does not qualify, we will provide an explanation.

3.3 Product Return

Approved products must be sent using a trackable method within 10 days after receipt of the RMA. The return address and labeling instructions will accompany the RMA. Products must be packaged to prevent further damage.

4. Costs and Liability

4.1 Eligible Returns and Exchanges

For verified defects or our shipping errors, we will cover reasonable return shipping costs and arrange pickup or provide shipping instructions. For transit damage, liability depends on the agreed shipping terms and carrier responsibility; we will assist with carrier claims.

4.2 Non-Eligible Returns and Exchanges

The customer is responsible for return costs and transit risks for any discretionary return we agree to accept.

4.3 Restocking Fee

A 15% restocking fee may apply to approved non-quality returns and will be deducted from the refund or credit.

5. Resolution Timeline

Returned products will normally be inspected within five working days after receipt. Approved refunds, replacements, or credit notes will normally be processed within 10 working days after inspection. Refunds, when applicable, use the original payment method.

6. Limitations and Disclaimers

6.1 Refund Method

Cash refunds are available only for qualifying prepaid orders. ODM/OEM orders may be resolved through replacement or credit notes as agreed.

6.2 Customized Products

Fully customized ODM/OEM products are returnable only for verified defects or material deviation from approved specifications, or when return rights were agreed in writing before production.

6.3 Force Majeure

We are not liable for return or exchange delays caused by natural disasters, strikes, government action, or other events beyond our reasonable control.

7. Dispute Resolution

We will first seek to resolve disputes through good-faith negotiation. Unresolved disputes are governed by the laws of the People’s Republic of China and subject to the jurisdiction of the courts of Zhuji City, Zhejiang Province.

8. Contact Information

9. Policy Amendments

We may update this policy from time to time. Material changes will be communicated where appropriate, and the latest version will remain available on our Website.

Sincerely,
The Anchor Sox Leadership Team
June 25, 2026