Shipping Policy

1. Shipment Processing Time

Ready-to-ship orders are generally processed within 3–5 business days. Orders are not shipped or delivered on weekends or public holidays. During high-volume periods, processing may take longer. If a significant delay occurs, we will contact you by email or telephone.

2. Customization and Production Lead Time

As a B2B manufacturer specializing in custom socks, “processing time” is separate from production lead time:

• Sample Orders: typically 7–10 days after design confirmation.
• Bulk/Wholesale Orders: generally 20–35 days depending on quantity and customization complexity, including logo placement and packaging.
• Rush Orders: expedited production may be available upon request and may incur an additional fee. Contact our sales team for availability.

Lead times are estimates and will be confirmed in the quotation, Proforma Invoice, or sales contract.

3. Shipping Rates and Delivery Estimates

Shipping charges are calculated based on destination, weight, volume, Incoterm, and selected method and will be shown in your quotation or order confirmation.

Delivery delays may occur due to carriers, weather, port congestion, or customs clearance.

4. International Shipping and Customs Duties

We ship to most countries worldwide. Import duties, taxes, and VAT may apply when a shipment reaches its destination. Unless the agreed Incoterm states otherwise, these charges are the customer’s responsibility. We provide the commercial invoices and packing lists customarily required for customs clearance.

5. Tracking Your Order

After shipment, we will email available tracking numbers. Express tracking generally activates within 24 hours. For sea or air freight, we provide the Bill of Lading or Air Waybill documents by email.

6. Damages and Issues

Responsibility for products lost or damaged in transit is determined by the agreed Incoterm and carrier terms. If your shipment arrives visibly damaged, preserve all packaging and goods, photograph the condition, note damage on the delivery record, and contact the carrier and us promptly.

For manufacturing defects or incorrect logo printing, email Gupingwaye@outlook.com with photos and order details. We will review the issue under our Return & Exchange Policy.

7. Incorrect Addresses

Please confirm that the shipping address is complete and accurate before approving an order. We are not responsible for delivery failure caused by an incorrect customer-provided address. Redirecting or reshipping fees will be charged to the customer.

8. Contact Us